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Check-in instructions on WhatsApp for holiday lets

The day before arrival, each guest gets the address, door code and wifi in one message.

A guest arrives tomorrow. Their message with the door code is ready. You tap send.

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Anna · Monday

Hi Anna, your stay at Qawra Seafront Apartment starts tomorrow. Here is everything for arrival. Address: 14 Triq il-Qawra, Qawra Parking: Free street parking opposite the building Your door code: 4821 Getting in: The key safe is by the front door, enter the door code and take the key Wifi: QawraStay, password seaview2026 House rules: Quiet hours from 22:00 to 08:00, no smoking inside We have you arriving around 15:00. Seaside Stays Malta17:00 ✓✓
Thanks, see you tomorrow17:25
  1. Anna KowalskaQawra Seafront Apartment, arriving 15:00
  2. John BorgSliema Studio, check before sending: arriving 23:30
  3. Nina DebonoGozo Farmhouse
  4. Charlene Vellacall, landline
  5. Daniel FarrugiaNot drafted: missing door code
  6. Peter ZammitNot drafted: booking cancelled
One day before check-in. 3 to tap, 1 to call, 1 to check, 8 not drafted. Sample data, nothing was sent.

The guest at the door with no code

It is 6pm. You are on the other side of the island. Your phone buzzes. The guest is in Qawra and cannot find the key safe. Then it rings. You cannot help from here.

The details never change, so you paste them from an old chat. Sooner or later you paste the wrong code, or the wrong flat. The guest stands outside, and the stay starts badly.

Today: you hunt through old chats for the right text. With this: you tap send on a message that is already right.

How it works

  1. 01

    Each afternoon you open the list of guests who arrive tomorrow.

  2. 02

    Each has one message ready: address, parking, door code, how to get in, wifi and house rules.

  3. 03

    You tap send. WhatsApp opens with the text filled in. A late arrival is shown first, so you can plan with the guest.

What it leaves alone

  • Cancelled or unconfirmed bookingsOnly confirmed stays get a message.
  • No door code on the bookingNo message is made, so a wrong code cannot go out.
  • A flat missing its detailsWe show you why. We never make details up.
  • Instructions already sentOne message per stay.
  • Landline numbers (21 or 27)WhatsApp cannot reach them, so you phone or email the guest.

What we set up with you

We fill in each flat with you, exactly as a guest gets in. Door codes come from your own booking list. We run it on tomorrow's real arrivals first and read the message aloud together. If it does not fit your lets, we say so in the first chat.

Questions

Do I need a special WhatsApp account?
No. Use the WhatsApp Business app you already have. Each message opens with the text filled in, and you tap send.
Will it message guests by itself?
No. We write the message and you tap send. We set up the afternoon list with you.
Does it make the door codes?
No. The code comes from your booking. No code means no message, so a blank or wrong code never goes out.
Does it work with Airbnb or Booking.com?
Not directly. We start from a list of your bookings. Tell us where yours live. If it will not work, we say so.
What about guests with a landline?
Numbers starting 21 or 27 cannot get WhatsApp. They go on a call list. You phone them or email the instructions.
What if a guest replies with a problem?
We mark it as urgent for you. We never answer the guest for you.

Does this happen in your week?

Give us fifteen minutes. We look at how you work today and tell you straight if this fits. If it does not, we say so. You get one page in writing before anything is built.

Book a 15-minute look

Lucas, Malta Automations

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