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Shop · Reviews and customer care

Google review requests on WhatsApp

A thank you and your review link are ready two hours after the visit. You tap send.

A customer leaves your chair. Two hours later, the thank you is ready to send.

Book a 15-minute look

Maria · Monday

Hi Maria, thank you for coming in for your hygiene visit at Sliema Smile Studio. If you have a minute, would you leave an honest review of your visit? Here is the link: https://g.page/r/SAMPLE/review Sliema Smile Studio14:00 ✓✓
Will do tonight, thanks18:20
  1. Daniel FarrugiaCheck-up, 26 hours ago
  2. John BorgCheck-up, 23 hours ago
  3. Anna KowalskaHygiene visit, 5 hours ago
  4. Maria CamilleriHygiene visit, 2.5 hours ago
  5. Charlene Vellacall, landline
One afternoon. 6 to tap, 1 to call, 7 left alone. Sample data, nothing was sent.

Happy customers who never write it down

It is 6pm. The last customer has gone. They liked the visit and said so at the desk. Then they went home and forgot. Your Google page shows the same few reviews as last year.

Asking at the till feels pushy. By the evening you are tired. So you often do not ask, and the next customer reads old reviews.

Today: you ask in person, or not at all. With this: the message is ready, and you tap once per customer.

How it works

  1. 01

    You open the list of visits that ended a few hours ago.

  2. 02

    Each has a short thank you and your Google review link, with the service and your business name.

  3. 03

    You tap send. WhatsApp opens with the text filled in. The customer writes their own review.

What it leaves alone

  • Anyone with a complaint on recordYou follow up yourself.
  • Cancelled visits and no-showsThere is nothing to review.
  • Anyone already askedOne request per visit.
  • A bad number, or do not messageWe never guess a number.
  • Landline numbers (21 or 27)WhatsApp cannot reach them, so they go on your call list.

What we set up with you

We find your real Google review link and put the message in your words. We run one real afternoon with you first. If it does not fit your shop, we say so in the first chat.

Questions

Do I need a special WhatsApp account?
No. Use the WhatsApp Business app you already have. Each message opens with the text filled in, and you tap send.
Will it message customers by itself?
No. We write the message and you tap send. We set up the timing with you, so the list is ready when you want it.
Do I give a gift for a review?
No. Google does not allow a reward for a review. The message thanks the customer and asks for an honest one.
What about an unhappy customer?
Mark the visit as a complaint and we leave that customer alone. If they reply with a complaint, it is flagged for you. We never answer it.
Does it check that a review was written?
No. We cannot see your Google page. We only make sure each customer is asked once.
What about customers with a landline?
Numbers starting 21 or 27 cannot get WhatsApp. They go on a short call list instead.

Does this happen in your week?

Give us fifteen minutes. We look at how you work today and tell you straight if this fits. If it does not, we say so. You get one page in writing before anything is built.

Book a 15-minute look

Lucas, Malta Automations

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