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Shop · Visits and bookings

Rebook message after a no show

A client did not turn up. A kind message with two real new times is ready within hours.

A client misses a visit. A kind message with two new times is ready for you to send.

Book a 15-minute look

Maria · Tuesday

Hi Maria, we missed you today for your initial assessment. Would Wednesday 7 October at 09:00 or 16:30 suit you for a new time? Sliema Physio Studio18:05 ✓✓
Yes, Wednesday at 09:00 please18:20
  1. 10:00Maria CamilleriInitial assessment, missed today
  2. 09:00John BorgBack physio, 3 missed visits: you decide
  3. 16:00Anna KowalskaSports massage, missed yesterday
  4. 11:00Charlene VellaKnee physio, landline: call
  5. 12:00Peter Zammitmessage already sent, left alone
  6. 10:00Late Larryover 48 hours ago, you decide
5 to tap, 1 to call, 1 for another day, 7 left alone. Sample data, nothing was sent.

The empty chair, and then nothing

It is 11am. Your client has not come. You mean to message her, but the day is full. A week later it feels awkward to write.

Most people who miss a visit may still want one. They only need an easy way back.

Today: you mean to write and the day takes over. With this: the message is ready, and you tap send.

How it works

  1. 01

    You mark the visit as a no show. A few hours later, a message is ready.

  2. 02

    The message is kind. It names the visit and offers up to two open times that you typed in from your calendar.

  3. 03

    You tap send. WhatsApp opens with the words already in. You check each yes against your calendar.

What it leaves alone

  • Visits cancelled in advanceThat is not a no show.
  • People already rebooked or already messagedNo second message.
  • People you marked do not messageNo message is made for them.
  • People who miss again and againYou get a note to decide. The message never mentions a deposit.
  • Landline numbersNumbers starting 21 or 27 cannot get WhatsApp, so they go on a call list.

What we set up with you

We agree how you mark a no show and how you type in your open times each day. We put the message in your words. We run one real day with you first, and we tell you in the first chat if it does not fit. The open times are only as fresh as the list you give us.

Questions

Will it message people by itself?
No. You read each message and you tap send. The open times are the ones you typed in.
Do I need to learn anything new?
No. You use the WhatsApp app you already have.
What about customers on a landline?
Numbers starting 21 or 27 cannot get WhatsApp. They go on a call list, with the missed visit by the number.
Does it look at my calendar?
No. You type in the open times, and you check each answer against your calendar before you reply.
What if someone keeps missing visits?
You get a note that this is a repeat. A deposit is your decision. The message to the client does not mention one.
What if it does not fit how I book?
Tell us in the first chat. If it will not work, we say so.

Does this happen in your week?

Give us fifteen minutes. We look at how you work today and tell you straight if this fits. If it does not, we say so. You get one page in writing before anything is built.

Book a 15-minute look

Lucas, Malta Automations

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