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Restaurant table booking confirmation on WhatsApp

Every guest gets a confirmation and a reminder, and the kitchen reads each allergy note as the guest wrote it.

A guest books. We help you confirm in one tap, and the kitchen sees the allergy note.

Book a 15-minute look

Lara · Friday

Hi Lara, your table at Il-Port Wine Bar is booked for Saturday 10 October at 13:00 for 2 people. We are at 12 Triq il-Port, Valletta. We can hold the table for 15 minutes after the booking time. If your plans change, please reply and let us know. Il-Port Wine Bar15:35 ✓✓
Yes, see you Saturday15:50
  1. 19:30Maria Camillerisame day reminder, party of 4
  2. 18:30Charlene Vellareminder, landline: call
  3. 20:00John Borgkitchen sheet: Peanut allergy, severe
  4. 19:45Anna Kowalskaallergy wording unclear: confirm with guest
  5. 20:00Rita Mifsudparty of 10, needs a YES to confirm
  6. 14:00Gone Quiet90 minutes past the booking: release or mark no-show
3 to tap, 1 to call, 4 allergy notes for the kitchen, 5 left alone. Sample data, nothing was sent.

The Friday table that never turns up

It is Friday, 7pm. The door is busy and a table of four has not come. Nobody confirmed it. Nobody knows if they ever saw your message.

An empty table can cost you the evening. An allergy note on a pad can get lost on the way to the kitchen.

Today: you type each confirmation and pass notes on by hand. With this: you tap send, and the kitchen gets one sheet with the guest's own words.

How it works

  1. 01

    You open your list. New bookings have a confirmation ready, and tables in the next four hours have a reminder.

  2. 02

    You tap send. WhatsApp opens with the words already in.

  3. 03

    You print the kitchen sheet. Each allergy note is copied as the guest wrote it.

What it leaves alone

  • Cancelled and seated bookingsno message goes out
  • Guests who asked for no messagesno message, but their allergy note still goes on the kitchen sheet
  • Reminders already sentno second one
  • Allergy notes that are not clearmarked: confirm with the guest
  • Landline numbers (21 or 27)WhatsApp cannot reach them, so they go on a call list

What we set up with you

We run one real service with you first. Someone ticks each booking once it is sent, and we set that up with you. If it does not fit, we say so in a short first chat.

Questions

Will it message my guests by itself?
No. You read each message and tap send. WhatsApp opens with the words already in.
Does it check the allergy for us?
No. It copies the guest's note word for word onto the kitchen sheet. If the note is unclear, it says to ask the guest. The kitchen decides what is safe.
What about guests on a landline?
Numbers starting 21 or 27 cannot get WhatsApp. They go on a call list with the table time.
Where do my bookings need to be?
In a sheet or a list from your booking tool. If your tool cannot give you the list, tell us in the first chat.
Does it send the moment someone books?
Not on its own. It finds new bookings each time it runs. We set how often with you.
What if the guest writes back?
It does not read your chats. You answer as you always do. If the guest mentions an allergy, tell the kitchen in their words.

Does this happen in your week?

Give us fifteen minutes. We look at how you work today and tell you straight if this fits. If it does not, we say so. You get one page in writing before anything is built.

Book a 15-minute look

Lucas, Malta Automations

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