Message us on WhatsApp

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Seasonal service reminders on WhatsApp

Last year's customers hear from you before the heat or the cold, while your diary still has room.

Last year's customers get a message before the rush. You tap send for each one.

Book a 15-minute look

Sue · Monday

Hi Sue, this is a good time to check the panels before the long sunny months. Your solar panels in Sliema were last serviced in February 2025. Shall we book a visit? Just reply with a day that suits you. Mosta Cooling08:15 ✓✓
Yes please, can you come Thursday?09:02
  1. Sue MifsudSolar panels, last February 2025
  2. Anna KowalskaAir conditioning, last March 2025
  3. Maria CamilleriAir conditioning, last April 2025
  4. John BorgAir conditioning, last June 2025
  5. Charlene Vellacall, landline
April list. 4 to tap, 1 to call, 4 left alone. Sample data, nothing was sent.

Everyone calls in the same fortnight

It is the first hot week. Every phone rings at once. You are booked for a month and still saying no.

The customers you serviced last year would have booked earlier if you had asked. Before the season nobody has an hour to go through old jobs.

Today: you wait, and the phones start. With this: you open a list before the season and tap once per customer.

How it works

  1. 01

    You keep a list: who, where, what they have, and the date of the last service.

  2. 02

    When the season opens, you see who is due. Each customer has one message ready.

  3. 03

    You tap send. WhatsApp opens with the words in, and the customer answers with a day.

What it leaves alone

  • Customers already bookeda future visit is in the list
  • Reminded in the last 45 daysno second nudge
  • Do not messageanyone you marked
  • Unusable numbersshown as a line, never guessed
  • Landline numbers21 and 27 cannot get WhatsApp, so they go on a call list

What we set up with you

We start with a 15 minute chat, and tell you then if it does not fit. We set the season for each job with you, for example air conditioning from April and boilers from mid September. We read every message aloud on your real customers, and you get one page in writing before anything is built.

Questions

Will it message people by itself?
No. It gets each message ready. You read it and tap send.
Do I need to learn anything new?
No. You use the WhatsApp you already have. Each message opens with the words already in it.
Will it message people out of season?
No. Outside the season for a job there is no message. A boiler customer hears nothing in April.
What about landline numbers?
Numbers starting 21 or 27 cannot get WhatsApp. They go on a short call list with the equipment and the last service date.
Where do I keep my customer list?
A sheet is enough: name, number, area, what they have, last service date. If it is in your invoices, we can pull it from there.
What if my customers do not fit this?
Then we will say so. It works when you know what each customer has and when you last saw them.

Does this happen in your week?

Give us fifteen minutes. We look at how you work today and tell you straight if this fits. If it does not, we say so. You get one page in writing before anything is built.

Book a 15-minute look

Lucas, Malta Automations

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